Política de reembolso

Returns & Exchanges

At Plair°, we work hard to provide a responsive customer experience.

However, in case you're not pleased with the services you can return or exchange your goods received provided they meet the conditions mentioned below.

In case of a return, the customer will receive refund in the form of store credit.

Payment refund will only be made in case of a product with a manufacturing defect.

A return will be generated only if:

  • The product is unworn, unstained and in a condition suitable to be resold. 
  • The product is not damaged. 
  • The product has price tag and all labels attached.
  • The product must also be sent back in the same 'Untitled' shipping box in which you receive it. 

In case of any queries related to Exchanges & Returns please reach out to us via mail at hi@plair.in

In case you do wish to exchange or return your product please contact us via email within 2 days of receiving your product at the above mentioned email id.

Process

In order to place a request for return or exchange of any of the items purchased reach out to our customer support via email within 48 hours of delivery. 

Specify the reason for exchange or return in the email. In case of return, kindly also attach an image of the product.

Once the request is approved, the customer is required to send the parcel back to us.

Our returns address is:

Bungalow No, 37B, C Ln, Ragvilas Society, Koregaon Park, Pune, Maharashtra 411001.

If it's an exchange, we will dispatch the new product within 2-3 Days of receiving the product.

Do note Face Masks are a Final Sale product and cannot be returned once bought.